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1st Financial Bank USA reviews (7)

Mar 8, 2024
Good card is used responsibly

My son has this card, uses it responsibly, pays it off each month, and all is good. Customer service has been excellent. Like any card, if you carry a balance or go over the limit, you will be charges high interest and fees. This card is for emergencies, so it suits him well. And, it establishes his credit.

Mar 8, 2024
1st Financial Bank USA is by far one of the best credit cards.

I had been trying for a long time to get a credit card so I could build my credit. I am 18 years old, and in my second semester of college. I searched and searched for a company that would accept me, so that I could get a credit card. No one would accept me because I didn't have any credit. I always wondered, How am I going to build my credit if no one will accept me? I got a letter in the mail for First Financial Bank USA, it was for college students. I called the number on the paper, and talked to an extremely nice customer service representative, who explained everything to me. This helped a lot! I did not have to pay any fees to receive this credit card. It seems like you have to pay many fees to get other credit cards. I even got to pick what I wanted on it, they give you options. I picked the puppies because they were so cute! I received my credit card extremely fast, and have been using it a lot. I am very pleased with First Financial Bank USA. They are great!

Mar 8, 2024
Very very upset

I went to cash my granddaughters change in for her so she could go. Christmas shopping for presents for her was 345 2 workers just sitting in there and refused to let the coin counter count them for her..I think if your open till four than you should be able to conduct business till 4 I have banked there for 15 years I don't know what the problem is there but I can't count the people that's came and gone but I'm withdrawing my account and going somewhere else I am highly upset on this issue cause those 2 employees are making good minimum wage and they refused to do their jobs.just letting you know I don't see any reason to have 2 employees there at 345 if their not gonna help the customer .should be terminated for as much as their making and to be rude on top of it no sense in that none at all.

Mar 8, 2024
Rates - With a savings rate of 0.05%

First Financial Bank ranks poorly as compared against the national average. First Financial Bank's one-year CD has a rate of 0.10% and the five-year CD has a rate of 0.50%, while its highest-yielding money market account has a rate of 0.10%. Given First Financial Bank's below average savings rate, you should think about other options to earn more on your deposits.

Mar 8, 2024
Fees - First Financial Bank charges customers extremely low fees compared to the national average

First Financial Bank's checking account has a monthly fee of $20.00, which makes it excellent for anyone looking for a simple account. For those who often frequent the ATM, it is perfect because it has no out-of-network ATM fees. First Financial Bank doesn't reimburse out-of-network ATM fees, which means you will have to locate a First Financial Bank ATM or eat the fee.

Mar 8, 2024
Service Quality - First Financial Bank is a brick-and-mortar bank

with 188 total bank locations in , , , , , , , , , , , , , , , , , , , , , , and . With mobile and web apps, First Financial Bank makes account access straightforward, even on the go. It does not offer all-day customer service with representatives. You can get help during its hours, which are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET; Saturday, and 8:00 a.m. to 5:00 p.m. ET. Additionally, First Financial Bank offers a live chat feature, which may provide helpful service without getting on the phone. First Financial Bank receives relatively positive feedback from customers for its mobile app. With 9,495 customer reviews on Apple and Android platforms, the First Financial Bank mobile app has an overall rating of 4.5 out of 5 (compared to the national average of 3.8). First Financial Bank's mobile app allows you to manage your funds by monitoring account balances, sending and receiving funds and reaching customer service. First Financial Bank gets a superb consumer satisfaction score based on comparatively few consumer complaints registered with the Consumer Financial Protection Bureau (CFPB), a government financial agency that protects consumers in the financial sector.

Mar 8, 2024
Financial Health - First Financial Bank is a large bank

Owns assets totaling $9 billion and deposits totaling $7 billion. It has an excellent Texas Ratio of 2.62%, suggesting a minute probability of failure. Additionally, First Financial Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Bank details
Bank gradeB+
Avg. user rating4.14
Current top rate1.86% APY1 Year CD

(800) 733-1732

Bank HQ: 331 Dakota Dunes Blvd, Dakota Dunes, South Dakota 57049
How did we rate this bank?

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