I use Union Bank regularly after a recent merger. They took over for my previous bank, Stellar One. At first, I was disappointed that I would be losing my previous bank. I had been a long time customer of my previous bank and I did not want to switch, but Union Bank made the switch so easy. Customer service was a bit slow at first with the high call volume but now I am very happy with the service. I use them primarily for a checking account. I really like their online services. It is easy to monitor deposits and withdrawals as well as all spending and categories of spending. I do miss having my old Virginia Tech alumni checking account that Stellar One offered, which is why I marked a 4 on competitive products, but otherwise I am happy with the checking account options. I really enjoy their bill pay features. It is easy to pay bills online with Union. Much easier than it ever was with my previous bank. I would recommend this bank to others. For a small local branch it is top notch.

I had a recent interaction with a sales and service representative via email. The tone of the email was cold and unprofessional and the individual did not answer my question stating privacy policies as a reason. I am thankful the bank takes privacy and security seriously, but this individual could use some lessons in email etiquette. There was no greeting, empathy, and the person did not leave his/her name in the email. This is far from the service I have received in previous years of being a customer of Union Bank & Trust. I wanted to return to the bank, but if today's interactions are indicative of the service I will receive, I definitely need to think twice.

From the clunky online banking experience which is confusing to navigate on what seems decades-old web platforms, to extremely long wait times for phone customer service by phone, I would think twice before opening a business account with Atlantic Union.