My full SSN was sent in an encrypted PDF to an unverified email address that is not mine. I tried to notify their compliance department, have left several messages, and haven't received any follow-up from any one in their compliance department. I reached out to senior executives on many channels. Most messages have been ignored. One reply promised that the application would be deleted from their system but I've never heard from them again and that email address continues to receive follow-up about that application.

Having opened a small biz account with Axos Bank fully online, I expected a couple of hiccups but NOTHING quite like the level of disappointing customer service I have experienced! Aside from messing up my address for months, I still have not received the starter checks promised when I opened the account over 6 months ago. In fact, they claim they attempted to mail the first box out, yet I never received it and there was no confirmation it was returned undeliverable. Aside from that, the only way to submit a bank wire transfer is through secure message on their website. Unless you click a fairly unnoticeable greyed out button to upload the attachment after selecting it you will send dozens of messages without your attachment actually included even though it appears it has been. On top of that, if you are submitting an important transfer and they reject it for any multiple number of reasons, they don't even call to notify you, you can only find out by logging in to your bank account and viewing the secure messages. They like to keep reminding me how they were rated in by Forbes though.....it's sad how low Forbes standards must be sinking these days to include a company like this one! After 6 months I am still having issues with accessing MY money....liquidity I NEED to run my business. STAY AWAY from this nightmare of a bank at all costs...when it comes to managing your money, you need a banker not a surferboy!

Every single deposit, either via mobile deposit or ATM, takes up to a WEEK to clear. This is the ONLY bank in America that does this, and I have ZERO idea how the company has stayed in business for as long as it has. I would NEVER recommend this establishment to ANYBODY. Soon as my most recent check clears? I’m closing my account. SHAME ON YOU AXOS FOR HOLDING MONEY THAT ISNT YOURS TO HOLD!!!