Ive been banking with this bank for 5 years and really have only had good experiences. not sure why there are so many bad reviews. Great bank in my opinion!!

I have been a client of BankUnited for 14 years. Maybe I am the exception, but I have only had great service. I don't understand all this negativity. Tellers have been friendly, monthly statements on my two act.s are accurate, checks have been comped, local branch just a couple blocks from my home in Ft Lauderdale so convenient, a great local banking experience, This from someone who worked for both Chase and Citibank. And forget about Wells Fargo and Bank of America!

venice fl branch. manager lied to me regarding the money market rate if you open online. lied to me on depsoit clearance time and put a hold on my deposit. incompetent or scammers. you pick? either way, BAD BANK!

Let me preface this with stating that I'm awful at managing the multiple accounts I have with various banks. I initially moved some money here because the interest earned was higher than others advertised. However when I moved some out to handle some business expenses, I had fallen literally .6% of my initial deposit below the threshold for maintenance fees. I hadn't realized it until a few months had passed so I called in to see if they would work with me to reclaim the fees and I could immediately bring my account balance to whatever balance they needed. They were not willing to be flexible in this case because "this was not a bank error." I've worked with plenty of banks that have better customer service in relation to these annoying fees especially when they happen from an honest miscalculation on my part from moving money around. So yeah, closed my account, leaving a negative review, taking my business elsewhere. If by chance someone at bankunited sees this and wants to credit back my $45 bucks, I'll rescind the review and gladly be willing to repoen an account and continue doing business with them. See? It's not hard to be flexible.

In February of 2020, our CD at Bank United came due. Rather than roll it over, we went to the bank and spoke with a bank representative. In that the CD rates were lower than their 6 month promotional money market rate of 1.75%, we opted to deposit the entire amount of the CD in the money market account, being assured we could do so at the promo rate. In March, another CD from a different institution came due and we went back to Bank United. We were told that these funds could also be added to our promotional money market account at the same rate. It would take a phone call for approval but it should be no problem in that it had been done for many other customers. We made the deposit and later verified on our online banking account that all of our funds were now in the 6 Month Promotional Money Market Account. However, due to the distraction of the pandemic, we failed to verify the rate of interest being accrued on our monthly statements. In June, we discovered that this account (of over $68,000) from the very start was only earning .036% interest and was now only earning 0.1% interest. When we brought this error to Bank United's attention, we were advised that we had made the mistake of not notifying them of it sooner. They agreed to pay a "courtesy payment" of two months at the promo rate but said our account would now accrue interest at the 0.1% rate. They also attempted to shift blame onto us by saying that we had been uncertain as to what we wanted to do with this money (NOT TRUE) and that they were doing us a favor. Needless to say, this was either a gross error on their part or they are running some type of scam on senior citizens. Therefore, we have closed our account with them. Be forewarned.