This is follow-up on how I received continuous support from Mrs. Gale Lee at CPB Reverse Mortgage Dept. Since I learned about reverse mortgage from her in November 2019, I targeted just one FHA approved & well-maintained condo building in the area, and I accelerated the process because FHA approval of this condo building was about expire at the end of May 2020. Prepped myself for applying reverse mortgage all the way to HECM interview step by step with Gale's assistance, and finally found the unit that I like in March 2020, and completed the purchase in 7 April, applied for reverse mortgage three days after the purchase, and got approval in less than one month! Without her support, I couldn't come this far, and able to enjoy the lifestyle that I wanted to have! Instead of all the money tide up with real estate, I can use it to my advantage, and this was right thing to do to reward myself for all these years of hard working. Thank you very much Gale!

Website and ATM's. A+ is what you get. Mobile technology is so important. But what's more important is the continuous updates to your mobile experience. There are a few minor adjustments that I feel CPP can benefit from. Pending transactions (merchant information) is not displayed in the mobile app or the website. See photo attached. I am someone who checks my account several times throughout the day. To ensure that merchants are charging the correct amount it is super important to see the merchant information on your pending debit card transactions. I hope to see an update coming soon. What an exceptional mobile platform but inadequate system processing? Bill pay. Excellent service however, your mobile experience falls short. I should be able to see pending Bill Payments in the schedule tab versus scrolling through the entire list. Scheduled bills should be at the top in order by date. Lastly I would like to make a final suggestion. The option to rearrange your accounts in the mobile app. Right now you can only do it with linked accounts from other institutions. However, you cannot rearrange CPB accounts specific. CPB you have an exceptional mobile platform just like your customer service. These are just a few tweaks and suggestions that would make the experience seamless. I am someone who lives for mobile banking. And as exceptional as your service is in person I would like to see that experience transitioned to your mobile platform.

About the Central Pacific Bank near my home and how they should add a drive through of some sort like how Pearl City has one. Downtown's Main Branch is still convenient because it's just 2 short blocks away from my home gym. Love it! Anyways, decided to go to the bank the other day and was happy that this ATM has different denominations in bills. I was in and out in no time! I think it might have been faster than the drive through since I'm always fumbling with where my wallet is in the car. That's it, I'm done. You'll also find Aloha Beer Company, Starbucks Pickup, Palama Express, Subway, and Tidepools@CPB. Parking in Downtown can be a hassle. But if you find yourself running errands in or around Downtown Honolulu, you'll find that Central Pacific Plaza is on S. King & Alakea Streets. Parking can also be validated by any CPB Staff, or any of the eateries at CPB.