THIS BANK ACCOUNT KEPT CHARGING ME OVERDRAFT DAILY WHILE IM NOT LOCAL. THE SUPERVISOR FIXED MY ACCOUNT BUT NEVER CLOSE MY CHECKING ACCOUNT. THE CAPITAL ONE TOOK 120 DOLLARS AND THE CITIZEN ONE BANK CHARGED ME 2 LATE FEE. EVERYTIME I TRY TO COVER UP ONE FEE. A NEW FEE GETS ADDED. THE TRANSFER WIRE TAKE ANOTHER FEE. THE CUSTOMER SERVICE WAIT TIME 30 MINUTES TO 60 MINUTES JUST CLOSE THIS DAMN ACCOUNT. DO NOT USE THIS BANK AT ALLLLLLLL.

Well I actually always thought it was a local bank but now I see they're from RI. But always has had the feel of a small local bank for me which I've always appreciated

My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.

they are every where and try to do everything and cant do it local office sent me online. online cant access my bill page password has to be changed every month long lines long telephone waits

Rates offered by this bank, which is down dirt compared to next door banks, tells all. They were mediocrity bank with occasional promotional products, when they switched name from "Investors" To "Citizens." Their fundamental intent is to advance own corporate interest, upon expansion, at customers / investors expanse. I closed all accounts.

Kelvin Z is the rudest and most unprofessional customer representative/manager I have dealt with. He reluctantly refused to help in any way. I will not bank with Citizens Bank. DO NOT PUT YOUR MONEY IN THIS BANK AS THEY ARE BOUCH OF THIEVES. Even if, you have 2 to 3 times your spending limit, they will refuse to increase your daily spending limit. Kelvin Z told me CITIZEN BANK does not have all my money available. SAVE YOUR MONEY AND DO NOT BANK WITH CITIZEN BANK.

My Citizens branch manager talked me into taking a 3% cash back credit card promotion October 2022. I don't need another credit card but they talked me into it on the basis of 3% cash back. I received the card and started using it. First statement shows the standard 1.8% that I am already getting on another Citizens card that I no longer use. I get 2% from another bank. I have talked to 6 people including my branch manager that talked me into this bait and switch scheme. Each time I am told that it will be adjusted to 3%, but it is still only earning 1.8%. I stopped using it after the first statement. Today a Citizens representative had the nerve to call me to tell me the request for an adjustment was received on Jan 3, 2023 and told me that it will be another few billing cycles to adjust. I didn't ask them to call me, I already told them I won't do business with them any longer. I have phone record proof that I made the initial complaint on Nov 14, 2022. After complaining to my branch manager, my free quest checking account was hit with a $25 fee, first time ever. This has gotten to the point of harassment!

STAY FAR FAR AWAY FROM Citizens Bank.. I was ripped off by a scam companies. The company is Universal Health Share. They had been charging my credit card $344.00 every month. I went to my Doctor for a checkup and some Lab work. Bills were sent to Universal Health Share and they never paid one cent. After months and months of calls and bills being sent by the Doc. office and myself. I had to pay all the bills myself. I called Citizens to cancel the credit card and file a claim. The Citizens Rep said I was ripped off and this sounds like a scam and someone from citizens would call me in 48 hours. Citizens never called. I called citizens several more time and Citizens said each time someone would call me. Never got a call but did get a letter that said because I sign up for the service they found in favor of Universal Health Share. This is nuts. I talked to the manger at the citizens branch I go to and she said that was nuts and I was ripped off and she would get this taken care of ASAP. Citizens never did anything to help and I never got 1 cent back...

The automatic debit i has set up failed one month and I took a hit on my credit. Who all looks at their account every month to see an automatic payment went through? Well I sure don’t. Filthy thieves!

I had an auto loan with the bank. The loan was closed via payoff when I bought a new car and the old car was paid off. Then a week later the bank takes another auto-pay payment, even though the loan was already closed and they are refusing to refund the money, saying I have to go to the car dealer and ask them for my money back. This is fraud masquerading as procedure. They took my money, illegally, and now they are refusing to return it.

I am the POA for my elderly aunt who needs help managing her financial affairs. I visited a local branch to register my POA and was told that the document was not valid in the state. I was unclear why it failed to meet the legal standard when it was authored by an attorney in the state who's POA's have never been questioned by Citizens Bank I contacted Citizens corporate office who refused to provide guidance on why the POA did not meet the standard. I had to pay my attorney to contact Citizen's legal team to resolve the matter. I was told the document was approved however when I returned to the branch there was no record on file. Another wasted trip to the branch without a resolution. It has been well over a month and I am still unable to access her accounts. I'm sure the account has gone into overdraft because I have been unable to transfer funds into her checking account. A number of bills have gone unpaid which will result in accrued interest and penalties. I'm unclear why Citizen's Bank refuses to acknowledge a lawful and binding durable power of attorney. I am a small business owner and enjoy a number of relationships with prominent banks and I have never experienced such horrendous customer service. I am unclear why anyone would choose to do business with Citizen's Bank.