I have banked with Commerce since I was a child, where I opened a savings and checking account for the first time. The bank is very responsive to my concerns, which mostly relate to charges and other balance maintenance requirements on savings and checking accounts. However, as the world has adapted to the growing business of being online, Commerce Bank is farther behind. Their savings and checking accounts no longer offer the convenience that a local bank could provide 10-15 years ago, and their online offerings are subpar. They recently offered check deposit via mobile app, but it comes with a fee. In general, the online offerings have been trying to catch up to other banks, and, in my opinion, are subpar compared to what you may get elsewhere. While I love my local Commerce bank, I simply wish its products could match its service and the local, small-town bank vibe that it offers.

Closed my account months ago and these crooks don't want to pay me my money. Every time I call they keep giving me the runaround or no one responds. This is stressful and frustrating that a company this big that been around so long ignores me while keeping money that doesn't belong to them.

Commerce was supposed to close an account. They didn't and it racked up fees. They closed the account, never notified me. I got on some list banks use to not let anyone bank anywhere. I paid it off to get off list. It was only $200. After years Commerce won't let me open another account. I have a business account there. A branch manager was so condescending. He told me no then goes do you want to close the business account today. He basically told me Commerce doesn't want my business. I have some direct deposits coming in in a few days so I couldn't on the spot so he goes okay and got up. I couldn't believe how unprofessional and dismissive he was. He made it out like I was a criminal. He will get his wish. I will leave Commerce!