I got a couple CDs from Connectone I cashed out a few months ago. They were paying the highest interest when the Fed had interest rates at 0 for the tightening spell,. It was quick and easy transferring funds and they posted right away. No hidden fees. High security. Email confirmations every step of the way plus they actually notify you a month before the CD matures. Cust service is all English speaking Americans. No long waits. I’ll be back if they run some higher rates again.

I opened two accounts (me and my wife) several months ago and have been very pleased with ConnectOne. I've had absolutely no problems with opening accounts, funding the accounts, accessing funds, or managing my accounts. And I think their Customer Service is EXEMPLARY. I’ve had a couple of operational questions and: 1) I get a representative almost immediately and 2) that representative is polite, knowledgeable, professional, and genuinely helpful. They are just plain honest and will follow thru without question. It’s almost like having a personal banker at the local office… maybe just more convenient. Yes, they have a deposit limit of 250K (actually a max limit to earn interest), which could be a little inconvenient, but I think it represents just good banking (to minimize deposit base fluctuations). Fine in my book. I wish them continued good going for the future. PTF

Generally, I find this bank to be high quality. The representatives are courteous, professional and knowledgeable. However, i was surprised to learn a few months ago that Connect One does not notify current customers when they raise interest rates. Other banks, such as Marcus, raise the rate and apply it to your account and notify you. This bank does not apply the raised rate to a current account. In order to receive the higher rate, you must find out about it on your own, then you must close your current account and open a new account ( essentially the same type of savings account only the bank gives it a different name), transfer the money from your old account, and then the bank will give you the new rate. You must do this each time they raise rates, otherwise you keep the old, lower rate, while new accounts receive the higher rate. If you do not happen to be searching rates anyway, you do not even know that the bank is offering a higher rate. So if your account has x dollars, and someone opens a new account with x dollars, they receive the higher rate, and you do not unless you go through the exercise of closing and opening. Customer Service was nice enough to grant me a one time raise to the new rate, but they said in the future, to receive any of their higher rates ( on the same tier of savings!) you have to go through the steps. It seems unfair to me as I know of no other bank that excludes existing customers in the same tier as new account holders from higher rates.

• When setting up log in, website requires password to include at least one special character, a list of acceptable special character is given. After typing in, website says certain special characters are not allowed, which were not used. • After talking with two different CSRs, special characters cannot be used, period. Are you kidding me? • Cannot log in after set up until following business day. Is that a joke?