A few months a ago I was looking around for a decent APY that is not negative or zero after inflation for a 5 year CD for my son, lo and behold I have came across The Dime Community Bank. I decided to invest with them. Currently I have a decent APY, which is a bit low but since I'm thinking of the future and not spending, it was an okay deal. I was pleased with the service they provided and my hope is that the market price doesn't change too much within the next couple of years. I would recommend people to check them out if they are looking to save money that they have lying around. Great bank!

In opening an online money market account with Dime Savings Bank there was a glitch in initially funding it. The savings account with the external bank was described as (yes) a savings account when according to that bank (SFGI Direct) it should've been labeled as a checking account. Because of this issue the transfer of funds fell through. However I only learned that there was a problem when my account access was blocked. I phoned customer service who routed me to the department responsible for account openings. They told me that my account had been flagged, my access denied, and any activity prohibited. I called the other bank to find out what happened and they explained the reason. I then shared this information with Dime Savings. The transfer went through a few days later and the flag lifted. The only notice though Dime Savings gave alerting me to this issue was a message in my account inbox - which I was blocked from accessing. An email or phone call would've been the most effective means to let me know. On the positive side phoning customer service hasn't meant a long wait to speak with someone.

I just opened a Dime Money Market account. The interest rate is terrific, I had no issues transferring money, and the security seemed good. My one and only, but huge issue is that there is a cap of $5,000 per transaction with transferring money in and out. Nowhere did I see that prior to opening the account. They definitely should be putting that prominently on their information sheet. Luckily I only started with $1,000 because if I wanted to withdraw a large sum of money, I wouldn't be able to as I would be capped at $5,000 per transaction. As it is, since I can make 6 exchanges per month, it only makes sense to leave in $30,000 in the account if I want to be able to move my money in an out in a timely manner.

Worst bank I have ever dealt with. The online banking app has been screwed up for a week now. It says password is incorrect. I changed the password and says password changed successfully but when I login it again says incorrect. My son also has same problem so it's the app. Contacted customer service who advised account isn't locked so nothing they can do. Went to the branch and I was told yeah they are having technical issues nothing they can do. Meanwhile I can't use some apps I have linked to it or zelle. Worst of all nothing has come from the bank in the for of an explanation or apology for the inconvenience. NOTHING! Just left hanging and waiting it out until they get around to fixing the issue.

It is true! It is NOT A BANK! NOTHING COULD BE WORSE- RUN AWAY BEFORE HARD-MADE MONEY GONE FROM YOUR ACCOUNT AND YOUR REPUTATION IS DESTROYED! Customers are not any value here! The online banking is a joke - transactions set up to have horrible mistake on expense of the customers. It is NOBODY TO COMPLAIN!!! SIMPLE RUTINE verifications may take 20 minutes and expose your entire life! This "bank" clearly knows how to mistreat vulnerable, disabled and elderly customers by enforcing "learned helplessness," disregarding your rights and destroying your ability to pay bills. Becoming this "bank" "customer-victim" may cause you psychological and than physical trauma and serious financial problems. I wish I never came to such merciless hands! . Real Bank must have ethics, be honest, helpful and reasonable, reliable and of course NOT TO TAKE ADVANTIGE OF YOU! It is sarcastic joke that it is "COMMUNITY" "BANK" - nothing about community or quality of bank you will find here! They will destroy you so easily and as much as they can if you naively trust them your money and your life!