This is the best bank I have ever dealt with. They have the most wonderful customer service people in the industry. They have helped me deal with all of my financial matters in a friendly and professional manner. I had a no headache time when calling to have charges removed from my debit card. I would recommend this bank! Free checking and competitive fees are also a couple more reasons to consider First American Bank. For me, it's all about the superior customer service!

I am a long-distance customer, so I haven't visited a branch. Website is easy to use, quick to access and seems secure (uses multiple security features). I only had one problem and it was quickly rectified. Special requests have been cheerfully and promptly handled.

Very poor customer service. I have been charged a $500 penalty fee for closing an account I have never used nor extracted a penny but apparently had a fee fir closing nobody warned me about. They position this as a free account / credit line I could use any time in case I needed it, but ending costing me $60 a year. When I asked to close it as I didn’t use it, they charged the 500 bucks and when I asked for refund they said “you should have read what you signed for” (on the many pages I sign with all the small numbers it was impasible to notice, the sales person who convinced me to open this account didn’t tell me anything). Really bad experience. Stay away from this bank

I rue the day I started banking with this company. I started with a mortgage where in the fine print I had agreed to a 5% penalty for early closure, even for selling the property. This worked out to a more than $25,000 charge when I sold it. I had opened a money market account also with a $10,000 initial deposit. I had not noticed a $14.95 service fee in the opening documents for accounts balances below $5,000. After several years I with no activity I withdrew $6,000. Without any notice to me the $14.95 service fee kicked in. This meant I was paying them about $14 (after the less than $1 interest they were paying me) for them to guard the $4,000 remaining. This bank's fees are rapacious. Stay clear of them.

I've had an HSA account with them for about 5 years. I've used their ATM card and online banking. Tonight I try to access my account for a transfer and I'm denied because I won't sign an online agreement. This is not an informative agreement, it has stipulations I now have to agree to in order to access my funds. They have my money and want to change the conditions of the agreement they have with my company that uses them for the HSA. They are unbelievably crooked. I doubt that it is even legal and they are denying access to my funds. Stay away.