This is my favorite bank to do business with. Customer service is always friendly and accessible, and they bend over backwards to help whenever there is a problem. Very competitive rates on CD and savings as well, and the web interface is very good.

I had a Live Oak savings account for a couple years and it was a mostly smooth process opening and funding my account, and doing ACH transfers. Website and app are simple but easy to use. For awhile, it wasn't working with Mint, but that was eventually fixed. I ended up deciding to close my account, trying to simplify and consolidate my accounts and get slightly higher interest elsewhere. The closing process was VERY easy, talked to a couple customer service reps who were great, knowledgeable, and processed the closure fairly quickly and on the schedule they promised. That has not been my experience with other banks, so Live Oak Bank gets some bonus points for that.

iPhone app cannot deposit mobile checks. Can you imagine that for an online bank? Lots of other bugs and issues that they do not care to even fix. It's kind of mind boggling that an online bank would have such a crapp online experience. They do well in other areas. They just simply don't care to have their app and online site work well. Don't care to fix it. Don't waste your time or headache.