I first opened a Rewards Checking acct with Origin when it was 2.78% APY(2.75% APR) up to $30k in June 2018. The bank reps were soo nice. I had to do 12 debits (any $ amt), 1 ACH(any $ amt) and online statements. Very easy to achieve. In March 2019, I was able to switch to the current 4% APY( 3.93 % APR) with requirements of: 16 debits ( any $ amt), 1 ACH (any $ amt) and online statements. The bank rep was very nice and the upgrade has been very easy to receive the high interest rate. I guess it's just the different branchs and representatives. My experience in last 14 months with Origin Bank has been great!! Highest rates in town.

The best customer service of any business I have ever dealt with. Incredibly friendly and personal service, and no bank personnel trying to sell one products or services, at all.

So very primitive. The customer service reps are ignorant. Get with the times, people. I'm only with Origin (once "Community Trust") because I was added to another's account, and this is, by far, without a doubt, the worst bank I've ever dealt with. I feel like I've stepped back into the 80's, while dealing with 9th grade drop-outs without a clue working the counter. The sign-in to the online banking is constantly a nightmare. I constantly have to verify myself. The set-up is entry-level computer programmer built. Since I'm now managing the joint account, I'm switching it to a real bank, a nationwide bank.