I have never dealt with a company, let alone a bank that has been such a mess in my entire life. Their customer service is a mess. One of the first times I called I was transferred to a third party service that said they never heard of the bank and doesn’t know how I was transferred to them. Then followed by being hung up on and transferred way too many times. The straw that broke the camels back was being locked out of my online banking account and spending an hour on the phone. I don’t trust my money with this so called bank and neither should you.

I tried to open a CD with Popular bank because they had good rates. Should have just stuck with a tried and true bank because Popular's requirements are ridiculous. They emailed me saying that I need to return the 'welcome package' that they mailed to me or my account will be closed - I never received this in the mail. No worries, I get a copy emailed to me and print it. There are no instructions about where to mail this on the actual document, so I email them to get an address. The instructions were super unclear on this doc - long story short I mailed them 2 different copies that were apparently wrong. They ended up closing my account because they didn't have the welcome package on file. I've opened countless accounts at other banks and have never had this happen. The website is also confusing to use - there's 'popular bank' vs. 'popular direct' which are two different sites with different logins. Not sure why they can't just fix their websites and combine them like other major financial

Worst bank to bank with.. Do not?? I repeat do not put your hard earned money you invest in in this bank call POPULAR... Customer service is trash, bank is a joke, fair WARNING beware...