I opened an account two months ago. Then asked me to wait for unlimited days to receive a debit card request form. I received and mail-backed the debit card form in the 3rd week. In 4th week, I contacted them about the debit card, and they said we have not received your mailed form yet. I asked to send the debit card form by email or fax, but they ridiculously replied that it is in opposition to their bank regulations!! It is unbelievable that in 2023, they do not trust email and fax yet!! In 5th week, they received the form and ordered the debit card. In the 8th week, I received the debit card. It is a very frustrating approach once there is no tracking number to know the arrival time of the card.

We have banked with Presidential for nearly 20 years, and we have always been extremely pleased with their personalized service and commitment to security. They are certainly smaller, but they are extremely professional and their fees, interest rates, and account offerings are always superior to the larger banks and area competition.

Even though their interest rates are slightly less competitive of late (0,35 and 0,5% against Ally, etc that are offering 1%) they have some nice functionality - a fully fledged checking account, free bill pay and, best of all, no extra rip off charges when you use your ATM. Have been a customer for 10 years with never a problem - they were one of the pioneers of internet banking - and will remain so for the foreseeable future.