Rockland Trust offer great rates and all employees in my branch are extremely nice.

I have a personal checking account through Rockland Trust. With my checking account, I have a few bills that get paid automatically through it. One several occasions, there has not been enough money in my account to cover the automatic payments, which have caused me to have a $35 maintenance fee deducted from my account. On top of my account already being a negative balance because of the automatic payment going through, it has been a larger sum due to the maintenance fee. I have been able to call my local branch twice this year to ask if there was any way someone could help me out, they know that I am a single, stay at home mother, with a very strict, fixed income and am struggling. I always talk to the manager, Michelle and she has helped me by refunding the maintenance fee and I am usually able to get together enough to at least bring my account back into the positives. Because of Michelle's ability to do this, she has saved me a lot of stress and has kept my account from becoming far in debt.

The Executive Vice President of the bank was responsible for liaison duties while I worked for a company that promised to protect me during its loan repayment difficulties. I provided all necessary information for the loan and supported the banker during legal proceedings. After the bank forced the company into loan default, I was laid off, and the bank appointed someone to oversee the finances. Out of goodwill, I continued to answer questions and assist the Executive Vice President's team. However, when I reached out to the Executive Vice President multiple times for a job recommendation and reference, I was met with silence and ignored, despite my previous cooperation. This bank prioritizes personal gain and profits over trust and partnerships. It is not advisable to partner with such an institution.

Awful customer service. After waiting on hold for over half an hour, the customer service representative kept giving me different directions and suggestions regarding checking accounts. None of it was helpful and she didn’t have any understanding of how to actually get the problem fixed. Rather than helping with the problem, she told me other banks may be able to verify the information and set up the account but that she didn’t know how the verification system worked at Rockland and there was no way for her to fix the problem generated by the system. She was right: I was able to open an account at a different bank in minutes without being on hold and without an irreconcilable, system generated error.

I absolutely despise this bank. Their fees are absurd, their online banking is often unavailable, their mobile app is horrible, and their customer service is atrocious. They have been charging me $25 a month for a standard checking account, I trying to go online to check out my account and it has been 'down for maintenance' for 2 days, and a call to customer support leaves me in a 'wait time of 45 mins'. How's that for service? Whatever you do stay away from using this bank.