Not truthful or consistent in communications.

At all locations I visited, the tellers and employees are very friendly within the short time i opened my account. More important to me is the protection of my funds. My issue is with their Master Card and fraud protection. Recently I was the victim of credit card fraud with Sandy Springs. When I called regarding a transaction that was flagged for less than $200, the experienced teller started telling me about recent transactions that in total was several thousand dollars that occurred within four consecutive days that was approved without ANY fraud alert then a transaction of less than $200 was flagged. The the teller told me to call the number on the back of my card to request a new card. The problem with this advise is that, there is NO telephone number on the back. When I checked my credit union and Bank of America Visa cards a number was listed on the back of both of them. How can you call to report ANY LOST/STOLEN cards to their MC services 24/7? I had to go to the bank sign Affidavit to get funds returned. The bank manager at this branch couldn't explain why the FRAUD ALERT notification system DIDN'T work to protect my account. Almost a month later there is NO follow-up of their investigation. I had to get my funds returned by multiple emails and calls to the company that the Senior Teller mentioned several thousand dollars of items were purchased within two consecutive days. After about THREE weeks the company returned my funds. I NEVER heard ANYTHING from Sandy Springs during this time and even now ONE month later. I understand this can occur, but NO follow-up, no idea of why thousands of dollars over FOUR consecutive days and NO fraud alert until second transaction of less than $200 is flagged and the previous one of around $200 was approved the same day. THE ONLY thing I received was an email about their Customer Service which I DIDN'T complete because previously when I completed and even sent email to VP of Customer Service I NEVER received ANY reply. I have told multiple friends and they will tell others, this is purpose of writing this review. Over 150 years of being in business and one would've thought they would get something as important as this right!! Addendum: After closing my account 5 weeks later. Corporate Security calls me and Sandy Spring is literally blowing up my phone because they issued me wrong amount on check. Wow! I haven't used their online services in almost 2 months. I went in just to make sure a recent check had cleared before closing my account. You see when it's THEIR money, it is URGENT, but when it's your money they let the same money go over FOUR days and on the FIFTH transaction for less than $200 flag it for fraud after several thousand dollars in transactions approved. The Corporate Security representative didn't even bother to return my call. That's "Excellent ," customer service.

I have been with Sandy spring Bank for several years. I have never had a problem, the people who work there are helpful, curtius, and always cheerful. I have both my grandchildrens account there, and we all trust, admire and depend on them. This ( sandy spring bank) is the BEST bank I have ever done bussiness with any where!! If you want a bank you can trust and feel apart of, this is it. They make you feel like family.