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Southern First Bank

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Summary of Deposits

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Overall information
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Branch Offices

Reviews (5)

Mar 7, 2024
Service Quality - Southern First Bank is a brick-and-mortar bank

With 11 total bank locations in Georgia, North Carolina and South Carolina. With mobile and web apps, Southern First Bank makes account access easy, even on the go. Southern First Bank's online and mobile banking services get relatively high ratings from customers. The Southern First Bank mobile app is rated at 4.0 out of 5 (with 40 customer reviews on Apple and Android) compared to the national average of 3.8. Southern First Bank's mobile app lets you manage your accounts by checking monthly statements, transferring funds and reaching customer service. Southern First Bank gets an excellent consumer satisfaction score due to relatively few consumer complaints reported to the Consumer Financial Protection Bureau (CFPB), a government-sponsored consumer protection agency.

Mar 7, 2024
Financial Health - Southern First Bank is a large bank

Handles $2 billion in assets and deposits totaling $1 billion. It has an excellent Texas Ratio of 4.32%, signifying a minute likelihood of failure. Additionally, Southern First Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.

Mar 7, 2024
Seems great at first, but it quickly goes downhill

Unless you're in the Greenville office, there is no room for advancing into a different department. They go on and on about a "family culture," but it is creepy and fake. A lot of offices have people who don't actually like each other and will talk bad about everyone else behind their back. The company is overtly religious, which was a big surprise to me when I got to orientation. So if you don't align with Christianity, you will feel uncomfortable. Also, I have NEVER had issues with pay until I worked here. They call it "salaried," but it is actually hourly. It is funky and the pay never seems quite right. I suggest they overhaul that entire system. Also, their teller software is sub-par. Breaks all the time and is not intuitive at all. Clients are babied and get whatever they want, especially if they have a ton of money. Pay was fine, but I personally hated every minute I was there because of the staff and clients. When I would try to follow the rules, I'd be told to make an exception because of who the client was. Got sick of it real fast. Teller leader has no real authority, I constantly got overshadowed by some of the bankers. But I must note, there were about four people I got along with well, so it wasn't all bad. TL;DR - Pay is fine and the pace is relaxed. Good place if you have no where else to go, but I would consider almost anything else before going back. Certain offices have catty staff. Tellers are looked down upon. Head of mortgage department makes everyone's lives a living h-ll. Wouldn't recommend unless you're desperate (like I was.)

Bank details
Bank gradeA
Avg. user rating3.40
Current top rate1.86% APY1 Year CD

(877) 679-9646

Bank HQ: 6 Verdae Blvd, Greenville, South Carolina 29607
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