I would like to say what a fantastic service I’ve received from both Katie & Vanessa in the Newcastle-Under-Lyme branch. Over the last few months they have have gone above and beyond to help me with any financial issue I’ve had and always been so kind and supportive of me in a personal way too.

The level of service is superb, referring to the Ilford branch. I have spoken to the same person named Kelly. She is very informative & over a short period of time, I realised my financial options is growing. The product made much more sense than the other banks. I am glad I switched over and now this is my main account. 😊

For some time I've been frustrated that the statement page on my online account, showed my balance but not the payments that are waiting to be paid. Recently, the Co-op has amended its statement page to show pending transactions. This gives me far more information and control over my account. So thank you Co-op. You've made my day :)