Accounts Offered
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Summary of Deposits
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Bank financials
B+
Overall information
Reviews (4)
Wesbanco/ESB Bank
Wesbanco's customer service is tops. I have been a customer with ESB Bank since the late 80's for my personal and business banking. Before I banked at ESB Bank I was a customer (number) at PNC Bank. Wesbanco has continued the ESB Bank tradition of excellent customer service. Its nice to go to a bank where everyone knows your name and they are always eggar to help.
Wesbanco - the old gray mare ain't what she used to be
The bank I am with used to be the Scott County State Bank. I went with them since I knew their employees and went to school with some of their kids. I have never had a lot to invest but I used their checking and savings and was satisfied. I got decent interest rates. I also used a CD to save for a trip to Mexico. The customer service was great. They have been bought out twice now and each time the products offered seem to be inferior. I ended up moving my savings account to an online bank for better interest rates and may move my checking since there are now fees based on your minimum balance. Customer service is still good but it's not enough to keep my business.
Poor Training
The branches I have visited seemed to be doing a poor job of training their new hires. Additionally, some of their banking practices like POD's are behind the times, and they don't publish their CD rates. When you do discover their CD rates, they are generally below average.