Within the last two months I have had very difficult problems reconsiling my account. As many do today I do as much as possible online. I review, download and stay updated on transactions and balance all online. Last month I noticed a difference under $20 asked them to look into it. They asked for printouts of my account and had them a week before I gave in and approached them. I was told that they had found nothing and were still working on it. One of the pages I gave them was a screen print of my opening balance where a deposit was made and the balance was less than the deposit. They could not tell me where the problem was but did say that around that time almost 2 years ago they had problems with their online system. This did not explain why everything reconciled up until then. So they just said they could not show where I was wrong so they gave me the money. Earlier this week I noticed a difference of almost $100 and called to ask about it again. They said they would print up all my statements and I was to research it even thouhg I had a screenshot of my opening balance again this time different than last months this time showing a negative balance for the opening balance even though money was deposited. After reveiwing the statements I noticed 2 transactions that were not in my records, this I could not understand since my records are the ones directly downloaded from their site. I then went online to their site and looked at the account listing/history and it was not showing there and the balance there was not what I had or the statements. I contacted the bank and they said that their online portal, ATM and in bank computers can all be different at any given time and continue to be different. Nothing they could or would do. They said it was my fault for relying on the online transactions as the bank does not consider them reliable. They also could not tell me how to really know what my balance is other than calling them each time I needed a balance. Looking for another bank if the customer service does not care about the customer than I can go other places where customer service does not care but the bank knows how to maintain records accurately.

I recently needed to pay back a loan to a friend. In order to do this, I had to use a check since my credit union restricts electronic transfers of over $10,000. I called Alliant Bank for information before sending the check and they confirmed their address and that it would not matter which branch I sent the deposit to. It turns out, my friend banks with a credit union of the same name so I had mailed the check to the wrong financial institution. Teller Operations Director, Emily Magruder, went out of her way to look up the correct financial institution based on the routing number and forward the check. The check got to the credit union before the end of the month for a timely deposit. This is an excellent example of a business going above and beyond what we have come to expect today. They could have simply returned the check but instead they took the initiative to help me accomplish my task, paying off the loan. Kudos to both employees that helped me for a great job done.

Learned a lot about professionalism and taking initiative. So much opportunity to learn and grow. Always promotes within and takes care of their employees

My responsibility was to organize and maintain the loan files of the bank. I also recorded loan payments as they were received from the clients. Checked security camera.

I only worked 18 hours per week and learned a lot . Enjoyed talking and working with the bank customers. I tore my rotator cuff and my position was eliminated.