Having read some of the reviews on this site and others about the banking services provided by Charles Schwab Bank and got the right amount information and decided to sign up. For starters, because of the type of account I created (Joint Tenants) I had to mail in my application. The account was setup within a week (during the hoilday I must say which was pretty impressive). Once the account was setup I needed to phone the customer services department and I was pleasantly surprised by the fact that a human actually answered the phone (can't remember the US City she referenced). But the experience with the customer service representatives was by far the best I've encountered since using online banks! While its been a short amount of time, this journey is off to an excellent start!

Called about problems with the account and the Karen on the phone laughed and mocked. Avoid them at all cost. They keep blocking debit card for no reason at all it’s pathetic really. Not worth the money they give back for ATM fees because your time with this bank will be very miserable. There’s is always a problem and they are super nosy.

I started out with a good impression of the Schwab online account. That soured rather quickly. I can't even say that my account was opened for a year, and out of the blue I get a call and subsequent mailing that they are closing my account 'based on a business decision'. I have excellent credit, have never had an overdraft, or any other derogatory financial information. I looked online and read posting after posting indicating that so many other folks have experienced the exact same issue. They had their accounts closed, unexpectedly with absolutely NO reason except 'based on a business decision'. That's HORRIBLE customer service. I also was unsatisfied with the fact that electronic deposits took FOREVER to clear with Schwab. A deposit that would have been available same day or next day with any other financial institution would take up to 4 business days with Schwab. Again, horrible business. I would never, never, ever recommend this bank to anyone.