I have reached out to Charles Schwab on two different occassions recently. They offer 24/7 customer service and both experience were exceptional. Customer Service Representatives were helpful, provided education on platform and overall gave the best customer experience I have had in the financial service sector. 5 star service. Great job Schwab!

I just bought a couple Charles Schwab Bank CDs, non-callable, 5.3% for eighteen months. I stayed well below the FDIC $250k limit. I'm not worried about them, but, it pays to be cautious.

Having read some of the reviews on this site and others about the banking services provided by Charles Schwab Bank and got the right amount information and decided to sign up. For starters, because of the type of account I created (Joint Tenants) I had to mail in my application. The account was setup within a week (during the hoilday I must say which was pretty impressive). Once the account was setup I needed to phone the customer services department and I was pleasantly surprised by the fact that a human actually answered the phone (can't remember the US City she referenced). But the experience with the customer service representatives was by far the best I've encountered since using online banks! While its been a short amount of time, this journey is off to an excellent start!

Schwab bank failed to make payment to Treasury Direct on 5/30/2023, even after we begged and complained. Needless to say, Treasury bill that we wanted to buy has been defaulted. This caused a pretty big financial loss that we are doing everything we can to solve this. First things first, we filed a complaint through CFPB, FDIC, and BBB. We are waiting for Schwab’s response now. We want to take Schwab’s response to our lawyer, if our lawyer says everything looks good to go, a lawsuit will be filed, which we can’t wait. A lot of people think that filing a complaint through CFPB, FDIC or OCC, and BBB is fruitless, since they didn’t get a direct help at all, but believe me, a lot of banks and brokerages were slammed with a hefty fines all the time. Schwab was fined $187 M in 2022 in Robo-Advisor Case, obviously, a lot of people filed complaints that it caught SEC’s attention.

Horrible!!! Opened a Schwab banking/Brokerage account to see where my TDA account will be forced over to in order to get a feel for the Schwab platform and I found Schwab to be stuck in the 1970's! 1. No realtime quotes, you have to click refresh to get a current quote on the Schwab standard platform. 2. Schwab is unusable for OTC penny stock trades because there is a 999,999 share trade limitation...they told me I can always call to place a trade but it will be at the broker's discretion if the $25 phone trade fee will apply or not! 3. Schwab is so far behind the times, There is no way to do a search for high volume tickers...they don't have a search to find high volume tickers! 4. The charting on the Schwab standard platform will not allow me to place a 100 period Moving Average on the charts 5. You can't place an OCO order for 2 different tickers, Schwab doesn't allow this type of order. Conclusion: Charles Schwab is an outdated Grandfather's investor platform, lots and lots of negative reviews cuz they don't care about their customers at all and are forcing TDA accounts over to Schwab and they will be scraping the TDA platform like the Evil machines in the movie Avatar...they advertise they will be sure to provide the tools needed to secure your financial future but it's all BS!!! They have a useless platform for real traders and don't seem to care....now they are banning me from trading my TDA account with no warning, I found this out when I placed a trade that was rejected, they said it was "A business decision" and they want me to just go away! Guess I have to transfer all positions to my Etrade account! No wonder Schwab stock is tanking, now 54 down from 96 and heading to 32 or bankruptcy!!! They get 1 star cuz I can't post a no star rating, BYE BYE CHUCK!!

This morning, Charles Schwab closed my two brand-new brokerage accounts with them (not even used yet!), one joint one individual, "due to a business decision", and denied my investor checking account, referring me to the "negative information" on ChexSystems for the basis of their decision. The weirdness is, my ChexSystems report is CLEAN, not a single negative mark on there! I've opened many accounts (primarily CDs, since CD rates have been on the rise) lately, so several banks and CUs have inquired into my ChexSystems file - and opened accounts for me with no problems! - resulting in multiple recent inquiries (as many as 12 in the last 2 months) on my report. Otherwise, it's a clean report! Charles Schwab is clearly making bad and baseless business decisions, and in the process hurting people and losing good customers. Don't do business with them, it's not worth your nerves!

Called about problems with the account and the Karen on the phone laughed and mocked. Avoid them at all cost. They keep blocking debit card for no reason at all it’s pathetic really. Not worth the money they give back for ATM fees because your time with this bank will be very miserable. There’s is always a problem and they are super nosy.

I thought their customer service was good on the phone, minor issue had to be resolved and they were very professional. That being said I am not a long time customer but my initial impression is very good.

I started out with a good impression of the Schwab online account. That soured rather quickly. I can't even say that my account was opened for a year, and out of the blue I get a call and subsequent mailing that they are closing my account 'based on a business decision'. I have excellent credit, have never had an overdraft, or any other derogatory financial information. I looked online and read posting after posting indicating that so many other folks have experienced the exact same issue. They had their accounts closed, unexpectedly with absolutely NO reason except 'based on a business decision'. That's HORRIBLE customer service. I also was unsatisfied with the fact that electronic deposits took FOREVER to clear with Schwab. A deposit that would have been available same day or next day with any other financial institution would take up to 4 business days with Schwab. Again, horrible business. I would never, never, ever recommend this bank to anyone.

I let my independent broker use Sccwab as the holding company for all of my investment, corporate banking and even a personal banking account. It seemed ok in the beginning. You could link everything and then just do online transfers and mobile deposits up to $1000/daily. There's a branch close by so checks are easy. I have an external bank account so any cash I would just deposit and cut a check. The ATM fees didn't exist through their reimbursement function. All I know is that out of nowhere I had a returned check in the deposit side of my brokerage firm. I knew adding the corporate checking would be an issue. All of a sudden I'm 4 months from when this check cashed trying to even find out what is the deal. The company voided a check somehow, and we tried redepositing the checks. That did not go well. All of a sudden we are on a lockdown, and then the personal account was now closed. All connected or some weirdness they claimed. Not one overdraft, and a significant amount of money in our investment and corporate accounts. So, rather than close up everything I deal with basically writing checks to my external accounts to access funds, or doing transfers. Then last week I'm at my son's baseball game, and my financial advisor calls to tell me Schwab has now decided that all my accounts will be closed, and I'll get a stupid letter. A letter that explains absolutely nothing. So, I've opened a new account and moved my investment funds to a much better avenue. None of it makes sense, but that's how I've really felt since first signing up and running with Charles Schwab. Good thing I never put the larger funds into Schwab or with my now previous advisor. You can not expect stability or an understanding with them. Big bank own rules that will change when they feel like it.

I have had a Charles Schwab current account for about two years now. There were two main reasons that I chose this account; one was zero atm fees for any worldwide transaction and no transaction fees for exchanging currency, and a higher interest than all other banks for the checking account. The checking account comes with a brokerage account, which can be used to buy and sell stocks. I currently do not use this service. When I start using this account, I checked to make sure the FDIC guarantees the deposits- obviously this is only for the checking account - it does, up to $250,000. Overall, I have had a great experience, the only drawback was that I had to travel about 20 minutes if I wanted to deposit any cash that I had.