About Citizens Bank
Citizens Bank was established in 1928 as High Street Bank in Rhode Island. It is headquartered in Providence, Rhode Island, and operates more than 1,000 branches and more than 3.200 ATMs in Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, and Washington, DC.
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Citizens Bank Overview
Citizens Bank, which is one of the top 20 largest banks in the country, offers a variety of bank products such as CDs, checking, money market, and savings accounts. It does this through its more than 1,000 branches in the 14 states and Washington, D.C., and on its website.
| Round the clock customer service. | Few CD options. |
| More than 1,000 branches in 14 states and Washington, D.C. | Generally low APYs on most of its products. |
| More than 3,200 ATMs. | |
| Competitive APY on its CD products and money market accounts. | |
| Early direct deposits in its checking accounts. |
Citizens Bank Product Offerings
CDs
A certificate of deposit (CD) is a form of savings account that pays a fixed interest rate on the money in the account for a certain period, known as a term. Citizens Bank only offers two CDs. Both CDs offer yields that are somewhat competitive but may not be for everyone. Here are the details for the bank's CD offerings for the month! and 2025:
Checking Accounts
Citizens Bank offers several different business- and personal-checking accounts. Most of the checking accounts offer APYs below the national average of 0.01% for checking accounts. The personal checking accounts have monthly service charges, but they can be waived by meeting somewhat minimal requirements. Here are the latest account details for September 2025:
Money Market Accounts
A money market account is an interest-bearing hybrid between a savings account and a checking account. Citizens Bank offers several personal and business money market accounts. Here are the account details for September 2025:
Savings Accounts
Citizens Bank offers a few savings accounts for personal and business use. All accounts have a monthly service charge that can be waived and do not require a minimum opening deposit. The yields offered are in line with those of most traditional banks and below the national average of 1.45%. Here are the latest savings account details for September 2025:
Bank Fees
Overdraft fee: $35; Five overdraft fees per business day limit
Savings and Money Market Account withdrawals: None; Funds are transferred to a checking account after three months of exceeding the withdrawal limit
Account closure fee: None
Wire transfer fee: Domestic - Incoming is $18-$28 and outgoing is $18-$30; International - Incoming is $11-$12 and outgoing is $15-$40
Non-network ATM fee: $3
Monthly service charge: $4.99-$25 depending on the type of account
Stop payment fee: $10
Paper statement fee: $3
Citizens Bank Features
Citizens Bank's customer service line is available Monday through Friday from 7:00 a.m. to 10 p.m. EST and on weekends from 9 a.m. to 6 p.m. EST. Peer-to-Peer transactions are available via Zelle as well as through Apple and Samsung Pay. The bank operates more than 1,000 branches and more than 3,200 ATMs in 14 states and Washington, D.C.
Citizens Bank FAQs
Our Take
Citizens Bank is ideal for residents of the states it operates in. Aside from the 8-month CD it offers, yields are not particularly attractive for the rest of its accounts. They offer relationship banking, but to qualify for higher yields than their base yield, the minimum balances required are quite high. On most other accounts, the monthly service charges are relatively easy to waive if certain balance requirements are met. All their accounts, except CDs, do not require minimum opening deposits. They do offer to make money available two days before a direct deposit is available in their checking accounts, so that is a positive feature. All in all, it may be a good bank for the residents who live in the states it operates in, but for those looking for higher yields, there may be better alternatives.
Methodology
Our editorial staff continually updates the information contained on our website. Our editorial staff has analyzed virtually all of the banks and credit unions that it follows, and it does weekly rate analysis for more than 250 prominent banks and credit unions. These institutions were chosen because they provide competitive APYs, low fees, and other factors we find important. These banks and credit unions often provide accounts that are available nationally. All of these banks are FDIC-insured, and all of these credit unions are NCUA-insured. Choosing an FDIC-insured bank or an NCUA-backed credit union assures that your money is protected as long as it stays within insurance limits and requirements.