with two special currency requests, our banker Marcel, was fantastic in getting us what we needed quickly. Great customer service!

with my commercial real estate account. I like the personal touch.

I opened both checking and savings accounts with Homestreet bank when I was in my early 20's and was having some credit issues. I was having trouble finding a bank who would work with me, but when I spoke with Homestreet Bank and told them my situation they were willing to work with me and opened up both a checking or savings account. They paid a great interest rate on not only my holdings in savings, but also on my funds in my checking account. The people in my local branch were always very friendly and would greet me by name and ask me about my family. Thanks to Homestreet Bank I was able to correct my financial situation.

I wanted my mortgage to be with a local company, so I went with HomeStreet over other (cheaper) lenders. Two years in they've sold my loan to another company. Now I'm locked in a long-term financial relationship with a bank in Virginia with a history of abusive mortgage servicing practices! I've never had a more disappointing interaction with a bank and most certainly will not do business with HomeStreet ever again.

to get the Bank routing number and my checking account number since I don't write checks against this account so don't have these numbers. The Customer Service Rep was extremely pleasant, helpful and thorough in protecting my account. She also offered additional help and suggestions that I hadn't thought about. Great Bank to do business with.

since your Client Systems Engineer recently left, your website has been working a lot better. Keep up the good work and hire acceptable workers who can do the job.

opened a VA home loan with them in 2009, and we had difficulties closing on the house because of miscommunications with the VA on hubby's Gulf War service records. They were super patient with all of that. Then last year, we had a bunch of really nasty medical emergencies and we fell behind on our mortgage payments. HomeStreet's home loan retention officers were proactive in reaching out to us, sending us letters about all the options with the bank and other programs to get it all figured out, and then went above and beyond - they lowered our interest rate a bit without us even asking to make our home loan competitive with current rates at that time. We are very grateful for their customer centric focus. It has benefited us greatly.

Bank of America waited until 3 weeks before closing to deicde they couldn't actually fund me after all. Went through about 6 different banks, everyone turning me away because even though I had a good credit score, my credit history wasn't long enough (I've only been out of college for a year). Home Street got my loan funded by slightly increasing my down payment (7% instead of 5%), none of the other banks would give that as an option. Amid all of the drama of scrambling for a new bank, two cash back up offers were put in on the condo. Home Street rushed all of my paperwork and I got to close on time. Superb customer service and very willing to talk me through all the steps with any questions I had since this is my first time buying a home. Ken Allen and his assistant Kevin are absolutely great people to work with.

I used end up taking nearly $300 off my debit card last year in 2014 without my authorization or permission for a balance on a dental bill I owed (I didn't even know they had it on file). Even though it took a week to get the money returned to my account, Homestreet's Ballard location off Holman Road was very helpful in this process. I do have to say that depending on what you need, their call center can be hit or miss--and typically includes long hold times. If you want to get something done, it's probably easier to step foot inside your closest branch. Even though I opened up my account at the Wedgewood branch, I've typically found the Fremont and Ballard locations to be the best customer service wise. I'd advise staying away from the one downtown as they haven't been very helpful in the past. While I can't comment on the Simplicity Bank acquisition as I wasn't one of those customers, I do think that the recent spate of angry Simplicity bank customers have skewed Homestreet's star rating on Yelp, and at worst Homestreet should deserve three stars, not two. I gave them four simply because over-all they've been helpful the past four years.

recently bought a together house and were referred to Homestreet for our mortgage. We decided to open a joint checking account with Homestreet to manage our mortgage payment and common expenses. From the mortgage to opening this account, working with Homestreet has been a breeze. I love their downtown location--it's conveniently located (for us) and there's never a long line when we show up. The branch is very comfortable--unlike many banks you actually get to sit down when working with a teller. The atmosphere is professional but friendly and everyone we've worked with has been very nice and helpful. We even had a snafu with our employer's direct deposits and first mortgage payment but were able to avoid an overdraft fee. With all due respect to one commenter, Homestreet's promotions for opening an account are quite easy to understand. They lay out in clear detail all the different rules and the accompanying cash value. I usually prefer credit unions, but this is one bank which has earned my respect.

but they have been so good to me during my home buying process. We decided to go with Homestreet for our home loan after taking their first-time home buyer's class offered in conjunction with King County (my workplace). Our loan officer has been super helpful, responsive, patient, and knowledgeable during our loan process. I couldn't have asked for a better experience as a nervous first-time home buyer. I would recommend Homestreet to any first-time home buyer because they are local and available. We have been able to contact our loan officer and actually meet with him in person at the Seattle headquarters multiple times. We worked out an excellent loan agreement at a phenomenal rate and I couldn't be happier.

I am compelled to come to the bank's defense in this apparent challenging merger with Simplicity. I can definitely understand the frustration as I have undergone similar bank mergers as a customer (Wamu to Chase), however, once the kinks are ironed out, I think many of you will find HomeStreet to be the staple of West Coast community banks. I can't think of a locally based bank that's more integrated and active within its community. HomeStreet's employees throughout Seattle have always been outstanding and have an impeccable reputation in the neighborhoods the bank has offices in. The Queen Anne, Madison Park and Fremont branch staff are always very accommodating and make doing business there a pleasure. I hope the issues stemming from the merger are sorted out and Simplicity customers start enjoying banking at HomeStreet as much as I do.

if it wasn't for Barry V, Gretchen and the team at Homestreet! Barry showed me a path to finance a jumbo mortgage in a way that made sense for my specific situation when two other mortgage agents at other banks couldn't figure it out. The result was that I got more home for the same monthly payment, and a 30 year fixed at a great rate! I highly recommend asking Barry for guidance, especially if you are in a situation like I was where you have great credit and are seeking a jumbo, but don't necessarily want to put 20% down. Barry and Gretchen were both hugely helpful throughout the process, and moved mountains to make my loan come to life. Thank you both!

Aasness at Homestreet (I think he is in the Southcenter Branch) to help with securing a home loan. I have to say that I am not new to obtaining large loans, or buying real estate and Eric was by far the best professional I have worked with in this regard. I would wholeheartedly refer him to anyone looking to finance or refinance a real estate loan. As a result of my most recent acquisition, I am switching many of my business bank accounts to Homestreet (Ballard Branch). They seem to be much more up to date than a lot of other smallish banks such as Banner and Umpqua. I have had accounts at Bank of America, Viking (the best, but now closed), American West (the worst), Umpqua and Banner. Bank of America is the most user friendly, but a lot of us small business owners shy away from the huge corporate banks. Looking at Homestreets capabilities, they seem like a good fit.

were referred to Barry and Chris at Homestreet Bank, Lake Union. We are first-time home buyers and wanted to set up a meeting to learn how to get started. They were very quick to get us in for an appointment and even accommodated our work schedules and met with us after 6pm. We were there with Barry until after 9pm. He went over everything we will need to know, our different mortgage options, down payment options, long-term financial planning, etc. We walked in not even knowing where to start and we left there feeling comfortable with them and well educated. They went beyond our expectations. We will definitely be moving forward through the process with Barry and Chris and will recommend them to our friends!