When I was applying for a personal loan over the phone they told me that I was PRE APPROVED for a debt consolidation credit card and then I got a letter in the mail telling me that I was rejected for it. It is such scummy and predatory behavior to tell someone in the midst of applying for something that will require a hard credit check against them that they are APPROVED for something else that would also require a hard credit check/impact their credit score. I wasn’t seeking this out, I didn’t ask about it, it was offered and marketed to me as a guaranteed option when I was in the middle of applying for a loan.

pnc bought my mortgage from UWM. a big PITA ever since. Laborious phone conversations. no calculating available on account page, or methods to make changes.

This bank is totally incompetent. Our mortgage was transferred to PNC back in June of 2023. At that time we had a pending insurance claim from Ian still in the works. They are currently holding approximately $29K that has yet to be paid out. The inspection was done on May 28th by previous mortgage company who advised they would be releasing half of that money to us; loan transferred and no surprise, they have no record of it. Start all over again. As snowbirds, we were not here for the summer months and let it slide. Returned in September and as most Floridians know getting insurance was awful. I had money is escrow account which paid my insurance in September. Received a notice from bank in October that my escrow account was going to change, which I expected bc hey didn't everybody have a change? Well my next statement lowers my payment by $450 bc the dumbasses didn't have insurance escrowed in! When I called them they said I didn't need it (wait for it!) bc it was only land! Several phone calls later they finally realized their mistake and corrected. Had another inspection. They call me today and tell me they are missing a page out of the underwriters 28 page damage report and please send it. Sent it over. Get a text from PNC telling me they have an update and to go to the website for the update. Can't log in again! Requires special handling, please call CS. Call customer service and was informed that the reason I can't access account is bc it was a total loss!!!! Why did you send an inspector out then? No answer. Unbelievable customer service. No one knows anything or switches you to another imbecile that knows nothing either. I feel like I'm speaking to 5 years olds. Ready to hire a lawyer to get this addressed.