Recieved Mailer Notice dated 4.18.2016 - We are discontinuing extra20® checking and extra20® savings accounts. On July 1, 2016, your extra20® checking account will automatically change to a Simply Right Checking account and your extra20® savings account will automatically change to a Santander Savings account. I have enjoyed this account and give Santander high marks for their bill pay service. I wanted to let readers, who have a Santander Extra20® account, know that these changes are scheduled. For some reason I could not write a post under bank deals/rates.

My wife opened an account that promised a bonus if you entered the code. We visited a branch to make sure that all was in order and were told that it was, because telephone reps merely take your info and send it to someplace in the nether regions of the bank. After being told that all was in order, we received a call after 9/30/21 when the promotion had already ended and were told that the code, etc., was not valid. A similar promotion started 10/1/21. My wife can't participate because she had the recent ineligible account.. Bottom line -- no effort to solve the problem or provide customer satisfaction -- simple solution -- JUST SAY NO TO SANTANDER.

Santander bank is known for good customer service, but recently, I was disappointed with Santander Polish division. On January 3rd, 2020 I transferred 10K USD$ from Guatemala to Euro account at Santander Bank Polska S.A. Instead of using the regular exchange rate USD -> Euro 0.9, they dropped it to 0.83. We lost 600 USD$. I complained to the bank regarding this but it looks like they hoped we wouldn’t notice. Two weeks later I still have never heard back from them. While, the Santander Bank Polska S.A. needs months to “investigate”, the Guatemalan bank was able to give an overview of the transaction within 15 minutes. It showed that there are no extra charges by Guatemalan or intermediary American Bank Wells Fargo and the 600 USDS$ was taken by the Polish bank. The bank took nearly 7% of the total transaction value. Taking a plane and delivering this money in person would cost about the same. It is hard to believe that the Santander Bank Polska S.A. would take money needed for a surgery send by a daughter to a small personal account of elderly mother. We will be closing the account.