Recieved Mailer Notice dated 4.18.2016 - We are discontinuing extra20® checking and extra20® savings accounts. On July 1, 2016, your extra20® checking account will automatically change to a Simply Right Checking account and your extra20® savings account will automatically change to a Santander Savings account. I have enjoyed this account and give Santander high marks for their bill pay service. I wanted to let readers, who have a Santander Extra20® account, know that these changes are scheduled. For some reason I could not write a post under bank deals/rates.

Second Update: Turns out when they convinced me to reopen my account, they added a $10/month account fee (for what??? it's basic checking) where I had never paid a fee in over 5 years. I will never do business with them again and when I see their advertisements in sports I will growl at the TV. Update: After I called to close my account, I got one of those "please review your call experience" emails and since I had not gotten a chance to whine to anyone yet, I recounted my frustrations with the overdraft into their survey. I have never received any kind of feedback from these surveys from any company so I was quite surprised to receive a call and email from Santander (on the weekend even!) asking to talk to me to address my concerns. I called them back on Monday and they said the overdraft charges should not have happened and refunded them, so we reopened the account as well as sending me a new debit card overnight since the old one had already been closed out at that point. I was very pleasantly surprised by them reaching out to me and will now attempt to use the account more frequently to thank them for their good customer service. Previous Review: I opened an account with Santander because they had a convenient location on my way home from work. Sadly, that location closed/moved shortly afterward. I soon got an account with SoFi but kept the Santander account open just to have a place to deposit cash, etc. When I bought my house I had the monthly HOA fee direct debited from my Santander account and I have left it that way for several years just so Santander wouldn't close my account from disuse. So every month I had to remember to transfer $200 from my main bank to my Santander account. This worked fine until this past month when the combination of my HOA quietly moving up the debit date and Santander "conveniently" taking several extra days to receive the transfer caused my account to overdraft. I would have chalked this up as my mistake and started transferring earlier in the month....except Santander COMPLETELY neglected to notify me about the overdraft for almost two weeks. This enabled them to charge me extra fees for "sustained" overdraft. An overdraft I knew nothing about. Because they didn't tell me! If I had known I would have paid the original overdraft charge instantly! So I wasted my money filling the overdrafted account back up to 0 and then closed the account, at which point they did not even bother to ask why I was leaving, they were basically like "K bye". Congratulations Santander, they got their profit from having me as a customer, which clearly matters more than customer experience. They win.

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

This bank does not offer online cd's. From their website "Certificates of Deposit and Individual Retirement Accounts can only be opened in branch. "

I was assured, in person, that an overdraft transaction would be covered without any difficulty and, 3 days later, much to my surprise, the transaction was rejected. Same transactions had been approved and covered via overdraft at least 4 times in the past and, in spite of the bank manager telling me no problem this time also, the transaction was denied. I was lied to and can not trust this bank any more. Very disappointed.

Many of the customer service representatives who answer 1-877-768-2265 will outright lie to you to get you off the phone or put you on hold and then hang up. I have one simple transaction pending that is taking weeks due to their exceptionally poor communication skills and customer service. I made at least ten phone calls to inquire about the transaction’s status. The last five or six phone calls, including two today, started with “please do not hang up on me.” Despite my pleadings, the representatives hung up on me immediately. Unfortunately, it is impossible to get past them to speak with a supervisor who can help with your problem. The only reason I scored Santander a 1 was because 0 was not an option. I am looking forward to never doing business with Santander again.

My wife opened an account that promised a bonus if you entered the code. We visited a branch to make sure that all was in order and were told that it was, because telephone reps merely take your info and send it to someplace in the nether regions of the bank. After being told that all was in order, we received a call after 9/30/21 when the promotion had already ended and were told that the code, etc., was not valid. A similar promotion started 10/1/21. My wife can't participate because she had the recent ineligible account.. Bottom line -- no effort to solve the problem or provide customer satisfaction -- simple solution -- JUST SAY NO TO SANTANDER.

Santander bank promises to protect their customers and our money. Two weeks ago while making legitimate purchases in my city of Brooklyn NYC, Santander bank shut off my debit card THREE times in 2 days and I had to verify my purchases. How embarrassing. However, a week later, somebody "skimmed my card and made over $500 of unauthorized purchases 800 miles away in Philadelphia PA. Not only did Santander bank not notify me, shut off my card, but allowed these purchases and told me to file a claim with them. After filing the claim, Santander Bank decided to only give me $25.00 back from the fraudulent purchases. This is an insult to me and every customer who decided or will decide to use this bank. DO NOT USE SANTANDER BANK! SANTANDER BANK WILL NOT PROTECT YOUR MONEY. I asked to speak to a manager and my request was denied. I have now spent over an hour and a half on hold trying to speak to a manager.No one will help me. DO NOT BANK AT SANTANDER. THIS BANK IS THE WORST!!!

Dear All, I can say that over the years I've almost always gone to the same Santander Bank location (Swampscott). I have had the privilege of working with the same people year after year who all smile and know me by name. The management from Aaron Siegel to Justin Sacco have always gone above and beyond for us small business owners. The guy I call Mr. Big time Peter and the two ladies at the front Katherine and Yania are all top shelf as well. If I ever have a problem the buck stops here. I always get 110% from these folks. Happy Customer!!!

Santander bank is known for good customer service, but recently, I was disappointed with Santander Polish division. On January 3rd, 2020 I transferred 10K USD$ from Guatemala to Euro account at Santander Bank Polska S.A. Instead of using the regular exchange rate USD -> Euro 0.9, they dropped it to 0.83. We lost 600 USD$. I complained to the bank regarding this but it looks like they hoped we wouldn’t notice. Two weeks later I still have never heard back from them. While, the Santander Bank Polska S.A. needs months to “investigate”, the Guatemalan bank was able to give an overview of the transaction within 15 minutes. It showed that there are no extra charges by Guatemalan or intermediary American Bank Wells Fargo and the 600 USDS$ was taken by the Polish bank. The bank took nearly 7% of the total transaction value. Taking a plane and delivering this money in person would cost about the same. It is hard to believe that the Santander Bank Polska S.A. would take money needed for a surgery send by a daughter to a small personal account of elderly mother. We will be closing the account.