I went to Kaduwela branch to open a joint account with my brother in last week and we both had our NICs. But counter staff members informed that they can not recognize our relationship and need our original birth certificates. And week after later we visited the same branch and for the same purpose. But they did not ask any single word about the birth certificates. I don't know and can not understand what is the correct process of this bank and what I observe is required documents are depending on the mood of the aavailable customer service officer.Once I contact another branch they also informed they do not request BCs NICs are sufficient .☹️☹️☹️☹️☹️

One of the best banking services ever experienced. Better customer service. Imma using almost few years now and imma happy with their service.

Good service, friendly costumer care.