Accounts Offered
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Summary of Deposits
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Bank financials
B+
Overall information
Reviews (6)
Good Local Bank
I've been a customer at Fidelity Bank for over 5 years and my experience has been very positive. The customer service representatives have for the most part been very polite, knowledgeable and helpful. I occasionally get a teller who is a little socially awkward or who seems not to quite know what they're doing; I usually assume these people are new and still getting into the swing of things. I think a $35 overdraft fee is a bit much but I accidentally overdrafted a couple of times and Fidelity was willing to waive the fee when I explained to them what happened. Their website is fine, I never have any problems with it, but it's impossible to check on my phone and I wish they had a mobile-formatted site. The parking lot at their main branch is like a labyrinth. The West Scranton branch is open on Sunday for a couple hours which really comes in handy sometimes. Altogether, I've been very pleased with my experience with Fidelity Bank and would be happy to recommend them.
Service Quality - The Fidelity Bank is a brick-and-mortar bank
with 58 total bank locations in North Carolina and Virginia. With mobile and web apps, The Fidelity Bank makes mobile banking straightforward, even on the go. The Fidelity Bank's online and mobile banking platforms get poor feedback from customers. With 130 customer reviews across Apple and Android platforms, the The Fidelity Bank mobile app rates a 3.2 out of 5 (compared to the national average of 3.8). The Fidelity Bank's mobile app lets you control your bank accounts by monitoring account balances, transferring funds and accessing support representatives. The Fidelity Bank receives an outstanding consumer satisfaction score due to relatively few complaints reported to the Consumer Financial Protection Bureau (CFPB), a government agency that protects consumers in the financial sector.
Financial Health - The Fidelity Bank is a large bank
owning assets totaling $2 billion as well as $2 billion in deposits. The Fidelity Bank's Texas Ratio is 1.60%, signifying that the bank is in superb financial health and unlikely to fail. Additionally, The Fidelity Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.