I've been a customer at Fidelity Bank for over 5 years and my experience has been very positive. The customer service representatives have for the most part been very polite, knowledgeable and helpful. I occasionally get a teller who is a little socially awkward or who seems not to quite know what they're doing; I usually assume these people are new and still getting into the swing of things. I think a $35 overdraft fee is a bit much but I accidentally overdrafted a couple of times and Fidelity was willing to waive the fee when I explained to them what happened. Their website is fine, I never have any problems with it, but it's impossible to check on my phone and I wish they had a mobile-formatted site. The parking lot at their main branch is like a labyrinth. The West Scranton branch is open on Sunday for a couple hours which really comes in handy sometimes. Altogether, I've been very pleased with my experience with Fidelity Bank and would be happy to recommend them.

I tried to deposit 20.00 into a savings account and the page jumped and it was saying I’d deposited 2,000! So I called the bank in fuquay because the local Biscoe branch wouldn’t answer the phone for me. They didn’t answer when she called either. Nor when I called them again. She sent them an email about forgiving the 30.00 stop payment charge but they didn’t . I’ve been with them for over 30 years. My business is not valued at all.

The Fidelity Bank ranks poorly compared to other U.S. banks. Its one-year CD earns at a rate of 0.25% and the five-year CD earns at a rate of 0.75%, while its highest-yielding money market account has an APY of 0.10%. Given The Fidelity Bank's poor savings rate, you should think about other options to earn more on your deposits.

above-average fees in comparison to other U.S. banks. At $4.00 per month, The Fidelity Bank is not great for people who want a basic banking experience. For those who frequent the ATM, it is less than great because it charges an out-of-network ATM fee of $3.00, which is less than ideal in comparison to the average U.S. bank. Additionally, it has an overdraft fee of $35.00, which is on par with the average overdraft fee charged by U.S. banks. The Fidelity Bank unfortunately does not refund out-of-network ATM charges, meaning you will need to locate a The Fidelity Bank ATM or accept the fee.

with 58 total bank locations in North Carolina and Virginia. With mobile and web apps, The Fidelity Bank makes mobile banking straightforward, even on the go. The Fidelity Bank's online and mobile banking platforms get poor feedback from customers. With 130 customer reviews across Apple and Android platforms, the The Fidelity Bank mobile app rates a 3.2 out of 5 (compared to the national average of 3.8). The Fidelity Bank's mobile app lets you control your bank accounts by monitoring account balances, transferring funds and accessing support representatives. The Fidelity Bank receives an outstanding consumer satisfaction score due to relatively few complaints reported to the Consumer Financial Protection Bureau (CFPB), a government agency that protects consumers in the financial sector.

owning assets totaling $2 billion as well as $2 billion in deposits. The Fidelity Bank's Texas Ratio is 1.60%, signifying that the bank is in superb financial health and unlikely to fail. Additionally, The Fidelity Bank is FDIC-insured, meaning that your money is insured up to $250,000, even in the event of bank failure.