Turned an initial issue into a positive outcome. Prior matters I had were cleared up over a phone call in a matter of minutes. I also received a personal note in the mail Welcoming me & offering to assist in the future. Thank-you WTB for your Customer Service!

Out of necessity when moving, but had virtually no problems with Washington Trust during my time with them. I had one minor issue obtaining some temporary checks when waiting for a new booklet, but that was resolved in less than five minutes talking to a teller and was really the only problem I had with them over the course of a decade.

The immature and whiny "man" that answers the 888 customer call line hung up on me because of my tone. My tone was because they cancelled my card again (due to suspicious activity) and bothered me at work for 2 days with texts and nonsense calls wanting me to CONFIRM all my bank information over the phone. They questioned me on a charge of $0.00 dollars and couldn't confirm the place it came from, yet asked me if i made that charge... LOL. I called the bank back after being hung up on, and got "MR. ATTITUDE" on the line. He cried about my tone as well. WAHH. I HAD TO LEAVE WORK TO GO GET A NEW CARD AT THE LOCAL BRANCH. Turns out someone in london tried to verify my card. No charges were made. THIS IS SOMETHING THAT COULD HAVE BEEN SOLVED ON THE TELEPHONE had a qualified ADULT answered the call.