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Washington Trust reviews (5)

Mar 7, 2024
Fire the gork already

The stock is down over 40% for the year. Mr. Handy has butter fingers. I would not invest in this pseudo hometown bank, with its impersonal service: (though i will say impersonal is just the way biz is done now) The top tier has got to go: The leadership has really set this bank back to the ice ages: peep the 5 year (hindsight is 20-20 stock price), stock is down 54%? Just a side note, I have not seen any of their commercials lately.

Mar 7, 2024
My local branch

Turned an initial issue into a positive outcome. Prior matters I had were cleared up over a phone call in a matter of minutes. I also received a personal note in the mail Welcoming me & offering to assist in the future. Thank-you WTB for your Customer Service!

Mar 7, 2024

WA Trust just called me and this tech dude Sam was like, dude I got you, those other peeps didn't know what was up. 2 minutes later we're integrated with Quickbooks. Crisis averted. Can't believe they randomly called me back. I went from super pissed to...impressed. New Business App doesn't integrate with Quickbooks. I contacted them via phone and chat and they had they actually downplayed how many quickbooks users there are...and would be affected... it was very uhm crazy and disappointing. They said maybe someday they'll have that "features"... oh, you mean the 1 thing that every single QB user needs...The QB integration to download and reconcile transactions? Yeah kinda important. I'm not forced to shred $300 worth of checks, blow half a day going into a new bank and setting up a new account and switching over all of my auto pay and account routing stuff. Thanks Washington Trust for eliminating the 1 feature I actually used with your new improved software that essentially does nothing for me. You really should have waited a month till you had QB Integration even if you're only a regional bank.

Mar 7, 2024
I switched to another bank

Out of necessity when moving, but had virtually no problems with Washington Trust during my time with them. I had one minor issue obtaining some temporary checks when waiting for a new booklet, but that was resolved in less than five minutes talking to a teller and was really the only problem I had with them over the course of a decade.

Mar 7, 2024
My local branch turned an initial issue into a positive outcome

The immature and whiny "man" that answers the 888 customer call line hung up on me because of my tone. My tone was because they cancelled my card again (due to suspicious activity) and bothered me at work for 2 days with texts and nonsense calls wanting me to CONFIRM all my bank information over the phone. They questioned me on a charge of $0.00 dollars and couldn't confirm the place it came from, yet asked me if i made that charge... LOL. I called the bank back after being hung up on, and got "MR. ATTITUDE" on the line. He cried about my tone as well. WAHH. I HAD TO LEAVE WORK TO GO GET A NEW CARD AT THE LOCAL BRANCH. Turns out someone in london tried to verify my card. No charges were made. THIS IS SOMETHING THAT COULD HAVE BEEN SOLVED ON THE TELEPHONE had a qualified ADULT answered the call.

Bank details
Bank gradeB+
Avg. user rating3.80
Current top rate5.00% APY6 Month Promo CD

(800) 475-2265

Bank HQ: 23 Broad St, Westerly, Rhode Island 02891
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