The stock is down over 40% for the year. Mr. Handy has butter fingers. I would not invest in this pseudo hometown bank, with its impersonal service: (though i will say impersonal is just the way biz is done now) The top tier has got to go: The leadership has really set this bank back to the ice ages: peep the 5 year (hindsight is 20-20 stock price), stock is down 54%? Just a side note, I have not seen any of their commercials lately.

turned an initial issue into a positive outcome. Prior matters I had were cleared up over a phone call in a matter of minutes. I also received a personal note in the mail Welcoming me & offering to assist in the future. Thank-you WTB for your Customer Service!

WA Trust just called me and this tech dude Sam was like, dude I got you, those other peeps didn't know what was up. 2 minutes later we're integrated with Quickbooks. Crisis averted. Can't believe they randomly called me back. I went from super pissed to...impressed.

But had virtually no problems with Washington Trust during my time with them. I had one minor issue obtaining some temporary checks when waiting for a new booklet, but that was resolved in less than five minutes talking to a teller and was really the only problem I had with them over the course of a decade.

Almost 20 years. I have several accounts with them including business and personal. We have a credit rating of over 800 and the bank recently contacted us about a great deal to lower the interest rate on my equity line and increase the line, all we had to do was come in and sign the papers which we did. Next thing we know they are asking for tax records P & L's on my business, etc. Turned into a complete nightmare! The increase in my creditline was only $30k and I have well over $200k in equity in my house alone. Could not believe what they put a loyal customer of 20 years with excellent credit through for something that was suppose to be just a signature. We are now leaving this bank and looking for one that can appreciate our worth and credit history.

To get the right amount due at closing. We thought that the bank agreed to a refund of assorted fees not ordered. Choosing to Trust this bank with Trust in their name, we paid the loan off. Washington Trust Bank decided not to honor their agreement. The team member we worked with was labeled with no authority to make any offers to us. Basically, Washington Trust Bank received a payoff and they no longer were obligated to refund any monies to us